Managing active sessions
By the end of this page, you will know where your account is signed in, close a session remotely and react to a suspicious sign-in. Everything happens in My account → Security and access.
Opening the Security page
Section titled “Opening the Security page”-
Click your avatar at the top right.
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Choose Security and access. The Security page opens, with its sections: Sign-in, Two-factor authentication, Active sessions, Trusted devices, Protection and advice and Account activity.
Reading active sessions
Section titled “Reading active sessions”The Active sessions section groups your sessions into two families: Computers and Phones and tablets. For each one:
- the browser and system, or the mobile app;
- the network (partly masked IP address) and the estimated place;
- the last activity (“5 min ago”, “2 d ago”);
- the duration chosen at sign-in: 30 days or Session;
- the This device mention for the session you are using;
- the New country mention if the country had never been seen on your account.
The place is estimated from the network. On a phone, it is often the operator’s city.
The limit on simultaneous sessions
Section titled “The limit on simultaneous sessions”Your account can be signed in on 2 computers and 2 phones or tablets at the same time. When a family is full, a new session of that type automatically closes the least recently used one. The closed device shows a message explaining why at its next action.
Closing a session
Section titled “Closing a session”| Action | Effect |
|---|---|
| Sign out on a line, then Yes | Closes that session; the device will have to sign in again |
| Sign out all other devices, then Yes | Closes all your sessions except the one you are using |
Closing is immediate: the device concerned is sent back to the sign-in page at its next action.
Session length
Section titled “Session length”| Option chosen at sign-in | Automatic closing |
|---|---|
| Stay signed in for 30 days on this device | 30 days after signing in |
| Without this option | 12 hours after signing in, or after 2 hours without activity |
Changing or resetting your password closes all your sessions, including the one you are using.
Account activity and suspicious sign-in
Section titled “Account activity and suspicious sign-in”The Account activity section lists the latest security events with their place: sign-ins, refused sign-ins, sign-in from a new device, password change, two-factor authentication turned on, devices signed out, email address change.
When a sign-in comes from a country never seen before, the Protection and advice section shows it with two buttons:
- It was me: the place is confirmed;
- It was not me: this device and your other sessions are closed, and SynkriaOps asks you to change your password.
Good practice
Section titled “Good practice”- Close the sessions of devices you no longer use: the Protection and advice section flags a device unused for several days.
- On a shared computer, do not tick Stay signed in for 30 days on this device and sign out when you leave.
- After losing a phone or computer, use Sign out all other devices from another device.